Call Center Assistant Jobs

Who uses Cruiselinejob’s Career Center?
Cruiselinejob is a cruise line industry portal concentrating on human resources issue of the cruise ship operations. Our users come from all over the industry and range in scope from small independent cruise line operators to major cruise line companies. As a leading industry resource and online destination, Cruiselinejob garners the high quality traffic and job positions with the top caliber cruise line corporations, recruiting companies and headhunters.Lincoln Center for the Performing Arts lists its jobs, internships, and volunteer positions online. You can also contact the Human Resources Department at for more information.To remove your advertisement, please log into your Employer Account and click on “Manage My Jobs”.

Will I be able to see when my agents are online?
Yes! Our software reporting allows you to actually log in and see a little green light next to all of your agents that are logged in.

I treasure my customer database, how do I make sure that my data is secure?
Great question. This is a major issue in outsourcing. No matter how many iron clad non-disclosure agreements you try to have a vendor sign, unless you can really trust who you’re working with – there really is no other way to protect your data. Once you’ve got your data in the hands of a company you trust there are other measures you can take to keep it secure.Cruiselinejob is a cruise line industry portal concentrating on human resources issue of the cruise ship operations. Our users come from all over the industry and range in scope from small independent cruise line operators to major cruise line companies.

I’m having trouble logging in. What do I do?
Please make sure you are logging in as an EMPLOYER. To log in, you need to use the same email address as when you opened the account. Once you are logged into you may change your email address to a different address. If you are still having trouble logging in, contact us and we will help you!Sure! But please, 5 seat minimums only (for outbound). We do have some exceptions to this rule like for inbound we may accept less seats. That’s because they require less management after they are setup. We establish minimums so we can give all of the clients we bring on the proper amount of attention.Great question.

What is the line quality like?
Well, we wouldn’t be in the business of call centers if we offered anything less than a quality line connection. Toll quality lines (the calls you make from a traditional phone) transmit at less than 200 ms, so you don’t notice a delay.

What kind of attrition rates do you guys have?
This really depends on the campaign you’re running. If it’s inbound, attrition rates at Global Sky are extremely low. These campaigns have relatively little pressure and Filipino agents by their very nature, fit the customer service role like a glove. If it’s outbound, that’s a different story. There are things you can do to prevent high attrition rates like having some kind of training and customer loyalty program from the very start.We could bill you from both locations. We are incorporated in Delaware and have a US bank account for easy payments by wire transfer. We also have US representatitives available for handling payment in the beginning as well. We will have bank accounts and represenatitives setup in Australia and the UK shortly, which will make payments from these countries more convenient.We post jobs that pay an hourly wage or salary, and we post internships.

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