Customer Service Jobs

I want to see my resume like an employer sees it. How do I do that?
To see your resume, click the view link under online resume category on the left hand side of the page. This will bring up your resume in its own window just as employers will see it.Customer Service Jobs is a great tool for helping you find a job. Our outstanding customer service staff will help you get the most out of the site.

How often do you post schedules?
Weekly – although our scheduling system posts several weeks in advance. Agents are asked to post their availability one to two weeks ahead of the week that is being scheduled. Schedules are posted on a weekly basis and you would know your posted schedule about 4-7 days ahead of that week.No – customers who call generally know what it is they want to order, but may be asking for assistance to identify just the right item. SOME programs require more proactive sales skills than others.

Are there performance evaluations?
Yes – all of our programs involve quality assurance testing, with performance evaluations and feedback to the agents.We require agents to use a Plain Old Telephone Service (POTS) that uses copper wire to the home. Alpine Access does not allow agents to use VoIP telephone service that transports calls over any public network as it has potential quality and security issues that are not encountered with POTS. Cable services that are delivered to the home without accessing a public network are acceptable.Each of our programs has its own, unique hours of operations. Most of our employment opportunities are for the weekday/daytime hours with at least 4 hours on the weekend.

How will I be trained?
All of your training will be done online or over the phone similar to online college courses. The training will be either self-paced/independent or lead by a trainer (or a combination of both). No, we have fixed scheduled training times to ensure a trainer is available to answer any questions you may have during your online training modules either via chat room or phone.No – you will complete all training from the comfort of your home. Some of our clients occasionally request that trainees visit one of their local retail or other business outlets in order to better familiarize themselves with the clients products or services. If that were to be the case, we would let you know in advance of accepting a position.Agents post their availability on our website after being hired to work on a program. Their availability is required to fit the shift commitment that is agreed upon during the recruiting process.

Do I have to pay for training?
Unlike the independent contractor model, you do not have to pay for training. Instead we will pay YOU to go through training!We require agents to use a Plain Old Telephone Service (POTS) that uses copper wire to the home. Alpine Access does not allow agents to use VoIP telephone service that transports calls over any public network as it has potential quality and security issues that are not encountered with POTS. Cable services that are delivered to the home without accessing a public network are acceptable.

How would I know if its a call for the company or someone calling me?
You will be permanently connected to our telephone system during the entire period of each work shift resulting in the inability to take personal calls during your shift.You will be permanently connected to our telephone system during the entire period of each work shift resulting in the inability to take personal calls during your shift.All of your training will be done online or over the phone similar to online college courses.

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