Business owners interested in new, convenient and affordable forms of communication are discovering VoIP (Voice over Internet Protocol) such as hosted PBX. If you have ever used the popular Skype website to communicate with friends and family, then you have used VoIP. A type of business VoIP, PBX services provides telephone communications using a high-speed internet connection rather than the traditional hard-wired telephone lines. As such, hosted PBX systems offer the convenience of wireless connection with a wide array of sophisticated features for call monitoring. Large and small business owners alike can virtually communicate with customers from anywhere and at any time for a very low cost.
PBX phone system features include auto attendant, find me follow me, caller ID, call conferencing, call forwarding, voice mail, music on hold and much more. It can also allow businesses to track call volume to assist them in making staffing decisions. For example, charts and graphs can be created from the tracked data on file to monitor where calls are coming from and when. If caller volume is highest on Monday between the hours of noon and 4pm, business owners know that more manpower is needed during this time. In most cases, these features of the hosted PBX system can be integrated with your existing local or toll free number. And because hosted PBX operates using high-speed internet connection, you can use and manage your virtual PBX system from anywhere.
One of the features available with hosted PBX services is the automated attendant. The auto attendant is a recorded message that answers the incoming telephone call with a professional greeting and offers the caller a set of system choices such as dial-by-name or extension. The calls are then transferred to the chosen person or department. Having an auto attendant eliminates the need for a live operator and cuts down on the likelihood of a customer talking to a sick, rude or simply untrained employee.
With the find me follow me call forwarding feature on hosted PBX enables the transfer of calls to forwarded numbers and even cell phone numbers of the employees. Should an employee be unavailable, unanswered calls are redirected to the voice mail box of the employee. It is also now possible for a voicemail message to be auto transcribed into text and sent to the employee’s email. These remarkable features greatly reduce the chance of missing an important phone call and keeps business service operating seamlessly. Hosted PBX service is perfect for busy business professionals always on the go.
One of the greater advantages of hosted PBX systems is that there is no need to mount and maintain special equipment in your home or office. No hard wires or land lines are needed. Virtual PBX services are offered through a hosted server using high speed internet connection. Also, PBX services are shared among a number of users and therefore the fees charged are minimal.
World communication needs are changing. Without question, hosted PBX service makes this communication easier, especially as the economy becomes more global and the need for people to travel and work remotely from home are rising. As small businesses grow into larger ones, their communication needs change also and virtual PBX service offers the flexible features that will grow along with the person and company that is using it.The World of Communication Is Changing
One of the features available with hosted PBX services is the automated attendant. The auto attendant is a recorded message that answers the incoming telephone call with a professional greeting and offers…. Learn more at hosted pbx and key systems
Author: Yvonne BrixeyThis author has published 10 articles so far.